Listen to your team the way you listen to your customers
We’ve created a new standard for employee feedback, inspired by world-class product teams. Our process gives people the freedom to speak openly and constructively about the real struggles they’re dealing with and the real opportunities they’re looking for.
We take your privacy and security seriously
We go the extra mile to keep all of the feedback we collect secure, private, and confidential.
How Our Listening Process Works
①
Research Plan
We start by aligning all of our stakeholders on a research plan. What are our goals for the study? Who do we need to interview? What questions should we ask?
1-2 weeks
②
Announcement
We develop an announcement explaining the purpose of the research, our role, and what to expect from the process. We can also join a call to introduce the research, explain how we handle confidentiality, and answer any questions.
2-3 days
③
Participant Recruitment
We reach out to 10-30 of the people whose input we need most. An onboarding study might include new hires and their managers. For sales, we might include managers, reps, and account executives with a range of tenures.
3-5 days
④
Recorded Interviews
We run all interviews over Zoom. During the chat, the moderator will explain our data policy, then turn on the recorder and ask open questions. Our team is multilingual and sensitive to global cultural norms that can impact our findings.
1-3 weeks
⑤
Redaction & Analysis
We transcribe and redact all feedback before reviewing thousands of words per interview to extract common themes and uncover quantifiable insights.
1-2 weeks
⑥
Roadmap Presentation
We come up with next steps together, then present the findings and a strategic roadmap—first to leaders, then to everyone affected by our work.
1-2 weeks
Timeline
Roadmap: 4-6 weeks
Results: 3-6 months