Listen to your team the way you listen to your customers
We’ve created a new standard for employee feedback, inspired by world-class product teams. Our process gives people the freedom to speak openly and constructively about the real struggles they’re dealing with and the real opportunities they’re looking for.
How Our Listening Process Works
We start by aligning all of our stakeholders on a research plan. What are our goals for the study? Who do we need to interview? What questions should we ask?
We develop an announcement explaining the purpose of the research, our role, and what to expect from the process. We can also join a call to introduce the research, explain how we handle confidentiality, and answer any questions.
We reach out to 10-30 of the people whose input we need most. An onboarding study might include new hires and their managers. For sales, we might include managers, reps, and account executives with a range of tenures.
We run all interviews over Zoom. During the chat, the moderator will explain our data policy, then turn on the recorder and ask open questions. Our team is multilingual and sensitive to global cultural norms that can impact our findings.
Redaction & Analysis
We transcribe and redact all feedback before reviewing thousands of words per interview to extract common themes and uncover quantifiable insights.
We come up with next steps together, then present the findings and a strategic roadmap—first to leaders, then to everyone affected by our work.
Roadmap: 1-3 months
Results: 3-6 months
Ready to get started?
We protect everyone’s confidentiality
While we’re not a whistleblower hotline, we take confidentiality seriously. Learn how we redact and manage sensitive data.Our Confidentiality Process
Listen, respond, and communicate better as a team
Detailed insight into employees’ feelings
Without a safe channel for delicate feedback, any leader can fall out of touch. Get candid, detailed feedback you can use to keep people engaged, even when things get tough.
A healthy, open dialogue with your team
Internal communications doesn’t have to be a one-way street. With a clear strategy and a tight feedback loop, it signals you’re not just listening, but actually responding to people’s needs.
Docs that put everyone on the same page
Each person has their own idea how to handle things like meetings, management, and even Slack. Start fresh with clear documentation that sets expectations and addresses the elephants in the room.
Systems that make work flow naturally
People make mistakes. Learn to build intelligent systems that are forgiving instead of fussy, and design seamless workflows that save time and prevent costly, embarrassing oversights.