We value your trust above all

No one is required to speak with us. Whether you choose to share feedback is entirely up to you.

Our goal is to make work better for everyone on the team. Period. What that means will depend on the feedback we hear from everyone who chooses to speak with us.

We believe hearing your feedback will help us understand a range of perspectives. No matter how you feel or what you share, your feedback is valuable and will be appreciated.

Your feedback will only be used to provide insight into how everyone’s experience at work can improve.

Some people find it easy to speak up and share feedback directly. But not everyone. As an organization, we recognize that confidential, one-on-one conversations ensure all members of an organization have a safe and welcoming space to share their opinions.

Only Hear Me Out personnel who have been assigned to work on this project will have access. All of our personnel, including the moderators who conduct interviews, sign strict confidentiality agreements.

Hear Me Out does not disclose the identities of participants or the details of individual feedback to employers, except under extraordinary circumstances as covered by the exceptions noted in our confidentiality policy.

Confidential data is only accessible through a single-purpose, secure account protected with Multi-Factor Authentication (“MFA” or “2FA”). The email for this account is protected by Google’s Advanced Protection Program, which requires a physical security key to log in.

We need to ensure everyone understands the process before agreeing to speak with us. Gathering a signed informed consent is a generally accepted research practice, and protects everyone involved.

Yes, you can withdraw your permission to record, to share quotes, or withdraw your participation entirely, even after our interview. You are free to do this at any time. Anything that was shared prior to revocation of your consent obviously can’t be “unshared.”

Whether you choose to allow us to record your feedback is entirely up to you. If you choose not to be recorded, our team will take notes during the call. You may request a copy of the recording or our notes at any time. There’s no pressure to record, and we encourage you to choose a setup where you feel comfortable being candid.

Recording feedback enables our team to be fully present for the conversation. It also ensures our team is able to review your feedback with all of the details and context you share during the call.

No. If you allow us to record, we can leave the video on, but only audio will be recorded.

Recordings are captured and stored in Zoom cloud with administrator-only access. Our founder, Ben Jackson, is the administrator on the account.

You can find Zoom’s security, privacy, and compliance policies at its Trust Center.

Audio is stored and transcribed by Dovetail, a software tool we use to analyze the feedback for recurring themes. After our interview, we will delete the recording within 30 days. This gives us time to review the transcript and correct any errors.

You can find Dovetail’s security, privacy, and compliance policies at its Trust Center.

Whether you choose to allow us to quote your anonymized feedback is entirely up to you. If you choose not to be quoted directly, any notes or recordings will be marked with your preference to ensure your wishes are respected. There’s no pressure to allow us to quote your feedback directly, and we encourage you to choose a setup where you feel comfortable being candid.

Sharing a series of anonymized quotes helps to illustrate broad themes and paint a more detailed picture of the feedback shared by the team.

You’ll be speaking with one of our moderators. Our founder, or another team member, may also join the call for training purposes as an observer. If you’d rather only one person join the call, you can let us know when you schedule your interview.

Our moderators come from a range of professional backgrounds that hinge on qualitative insights, including product management, social work, and community development. All of them work with Hear Me Out because they care about making work better for every person they interview. To safeguard our moderators’ privacy, we do not identify them by name.

While we do not identify our moderators to safeguard their privacy, you can request a moderator who shares your gender identity or identifies with a marginalized identity. We’ll do our best to pair you with a moderator who matches your preferences. Finally, you can request that our founder, Ben Jackson, join as your moderator—or request that he not be present during the call, even as an observer. We encourage you to choose a setup where you feel comfortable being candid.