Confidentiality

We value honesty and discretion above all

While we’re hired by employers, our service only works if everyone feels safe to speak openly about their experiences.

We protect everyone’s confidentiality through every step of our process

While we’re not a whistleblower hotline, we still go to great lengths to protect confidentiality. Find out how your feedback will be used here, or keep reading to learn how we redact and handle sensitive data.

Informed Consent

We let you know up front how your data will be used, who has access to what, and the security measures we take to protect your confidentiality.

You can decline to answer any questions you’re uncomfortable with, and you can go off the record at any time.

Redaction

We thoroughly redact all names, titles, locations, and other identifiers from the original transcript. We also keep an eye out for any jargon or other language that might unintentionally give your identity away, and redact that, too.

Anything you share off the record will be cut from the transcript entirely.

Transcription

The recording of your feedback is transcribed automatically with Descript, an editing tool (mostly used by podcasts). We only use it for transcription, and never share video or audio clips of your feedback.

You can find more information on Descript’s security and data protection here.

Aggregation

To discourage anyone from focusing too much on specific comments, we never share quotes in isolation. We only present them alongside similar quotes to illustrate the larger narrative.

Data Access

We’re the only ones with access to raw video recordings and unredacted interview transcripts.

That said, sometimes an employer asks to review all of the employee feedback—not just the quotes we select.

If that happens, we’ll let you know in advance that a redacted transcript may be shared with individuals inside your organization on a need-to-know basis.

Data Storage

A redacted transcript of your feedback is stored in Dovetail, a research analysis tool. We use it to analyze the data for recurring themes.

You can find more information on Dovetail’s security and data protection here.

If you’re feeling unsure, just get in touch

Email us and we’ll be happy to answer your questions. Confidentially.

support@hearmeout.co

Company

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  • Made with love and cold-brew coffee (but not cookies) in Brooklyn, NY, on native land originally inhabited by the Munsee Lenape and Canarsie peoples.
  • Credits
  • © 2017-2021, Hear Me Out