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Uncover the bottlenecks dragging down performance

Our confidential listening tours surface the underlying issues that influence your team’s performance so you can stop spinning your wheels and get back to work.

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How Peloton made recruiting 40% more efficient

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Will Blaze / Director, Talent Acquisition

At a surface level, stakeholders loved working with our team. But when we tried to dig into specific feedback, we’d get a rose-colored view of the world. They wouldn’t want to give us direct feedback until something had gone wrong. We suspected there were ways we could improve, but we just weren’t hearing them.

Read Will’s Case Study →

Data-driven Organizational Intelligence

Uncover the truth by lowering the cost of sincerity

Get the ground truth

In confidential 1:1s, we learn what really drags down performance, with nuance and context.

Find the patterns

We identify the real obstacles and opportunities that come up again and again in the feedback.

Develop targeted fixes

We help make sense of the data, then work with your leaders to prototype targeted interventions.

Selected Clients
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Atlassian logo
Thoughtspot logo
Afresh logo
SuperHi logo
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Scripto logo
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Lob logo
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Meet Our Founder

An engineer, designer, and operational leader who’s been on both sides of the table

Ben Jackson is our founder and an expert in residence at Wharton’s Venture Lab. Previously, he was the Director of Mobile at Vice Media, and a lead iOS engineer at The New York Times, where he helped launch the paywall that drives over 90% of subscriptions today.

Over 20 years in tech, Ben has seen how most “performance issues” boil down to people talking past each other. And with AI making individuals more productive while teams become less productive, that insight has never been more relevant.

Ben’s insights on organizational performance have appeared in The New Yorker, The Atlantic, The Wall Street Journal, Morning Brew, and Fast Company.

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Everything we learn stays confidential

So you get an unfiltered view into the operational issues that drag down performance.

See Our Confidentiality Policy

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“I have a new hire who started four weeks ago. Moments where things could have easily gone wrong actually ended up being really good experiences. They knew exactly what to do, and things were resolved immediately.”

Read Case Study →

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Michelle Mattar
Founder / Practice

SuperHi logo

“Hours and hours and hours were saved, because we were spending so much time building a custom onboarding for each employee. Managers feel so much more empowered. The work was a major catalyst for change.”

Read Case Study →

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Navya Dev
Head of Strategy / SuperHi

Your biggest bottlenecks are hiding in plain sight

Get in touch to learn how we can uncover what’s really dragging down performance.

New Business

To see if we’re a fit, get in touch:

General Inquiries

For general questions and partnerships: